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- How my products will
be shipped ?
The phone will be shipped by
Express Shipping services which ever is available for
your country .It usually takes 4-5 days to reach any major destination of the
world .Once your product is shipped you will be provided a tracking number of
your shipment .
The software will be send by
email .
- What is your return policy ?
If you are not satisfied with the
product , we have 15days return policy . You will be paying to send
the product to us .
All the money including the shipping
charges will be refunded . The software will not be refunded .So please provide
correct Imei number .
- Do your products have any warranty
?
Yes all the products have one year
manufacturer's warranty .
Spy phone related FAQ
What is an IMEI number?
This is the 15 digit identification number
specific to your handset. Every mobile phone has a different unique IMEI number.
By pressing *#06# on the phone's keypad will display the IMEI number or
alternatively take a look behind the battery compartment where the IMEI number
printed.
What is a Pre-defined number
and is it possible to change the number?
The pre-defined number must be a mobile number where all the
information from the target phone is forwarded to. Our software allows you to
change the predefined number remotely at any time without any indication to the
target phone.
What is a Target Phone?
The target phone is the mobile phone you wish to
spy on (where you will install our software)). In order to generate a software
package for your target phone, you will need to register your target
phone's phone model and IMEI number during the purchase process . After you
received your software package from us via email, you may
download it from the computer into the target phone via usb cable or bluetooth. A
more detailed instruction on installing the software is described in the User
Manual (provided with the software).
Do I need to have physical
access to my target phone in order to install the spy software?
You need to have physical access to the target phone for a few minutes in order to install our spy software. Software
installation process is very straightforward, uncomplicated and takes
a few seconds. Once the spy software has been initially installed you
never need touch the target phone again.
How do I find out my Firmware
Version?
Press *#0000# on your phone's keypad to find out your firmware version. This is
only a requirement we would need for technical issues.
When the spy mode is in
operation, what are the coverage area/range restrictions?
The coverage area will be the same as any other standard GSM mobile
phone, it depends on the coverage provided by the network provider. As for the
range while using the spy mode - you can call it from anywhere in the world.
When in spy mode, how sensitive
is the microphone and how far from the phone can I hear?
The microphone is that used to make a normal conversation located in
the mouth piece of the phone. Though the microphone is very sensitive there is
no way to know how far can you hear, the general rule is that you can hear the
same as if someone 'forgot' to press the END button on the keypad.
Can I call from the spy phone
to any other cell phone and listen to anyone's conversation?
No, if this is your understanding we suggest that you read our spy software
description again. This is technically impossible.
Can the target phone be used
for everyday use as a normal mobile phone?
Yes absolutely! Our software operates in its own environment and does
not conflict in any way with the normal workings of the phone. You can make and
receive calls and texts as normal, it will ring normally and perform according
to the original manufacturer specifications. There is no way to tell by holding
or using the spyphone that it is packed with 'Extra' superb features.
What happens if somebody else
calls the target phone whilst I am listening in?
The intelligent Call Breakthrough feature will automatically disconnect
the spy call whenever the target phone makes or receives a normal call. There
will be absolutely NO logging of the pre-defined number.
How long can I monitor the
target phone?
This is only limited by the phone's battery life or credit on your
phone. Whilst monitoring it is considered 'Talk Time' so please be aware the
call is effectively connected. We recommend using the ‘’Mute’’ option on
the pre-defined phone. It is also advisable to deactivate “Call Summary” on
the phone menu->tools->settings->call->summary after call OFF.
Can I install the software on
other phones?
No. We generate the software file based on the unique IMEI (serial)
number of your cell phone, therefore, the software will not work on other mobile
phones.
I'm concerned about my partner,
they are so secretive with their mobile phone.. is there something going on?
This is one of the many uses our software can find out for you. Why not
give them one of our spyphones with any of our special features installed as a
gift for their birthday or a special occasion. Whatever they are keeping from
you..you will know about.
Can I turn on and off the
features without touching the phone?
Yes. Once the software has been initially installed on the handset the
remote control tool allows you to change/ activate/ de-activate and uninstall
the software from the target phone at any time without indication to the target
phone.
Who pays for the forwarded
texts?
The target phone SIM card will be charged by the network provider for
any forwarded texts sent to the pre-defined number. If the network offers free
text bundles then no charge will apply.
Does the target phone need a
working Internet (GPRS) connection?
Unlike our competitors, our spy phone software do not require any
active Internet (GPRS) connection. You will not be paying high bills for the
constant Internet usage. Moreover, your sensitive data will not be stored on 3rd
party servers. By using our software, you can be sure that you are the only one
who controls the target phone.
How do I transfer the software
file to the target phone?
You can transfer the file by either Infa-red or by using the cable
supplied with the handset. We recommend using Bluetooth as this is the quickest
and easiest method which takes seconds. For support with installation simply
call us anytime and we will guide you through it.
What if the target phone is
switched off when I send a command?
When the phone is switched back on, your command will then get through
and perform your request without giving any indication to the target phone.
Does the software work on all
networks?
Yes. Our software is compatible with all GSM
networks and support all languages which means even if the SIM card is
changed the features will operate the same.
Can your software work on
prepaid cell phone?
Our spy software works with prepaid and contract SIMs.
What are the costs to
connect to internet server for iphone
and blackberry ?
Our Spyphone software transmits data using a GPRS connection to the
server. The amount of data depends on the number of phone events it is
reporting. The data cost are as determined by your network operator. As an
example, if Spysoftware reports ten full length SMS, this would be around 2K of
data, which would cost about a UK penny, even at the extortionate prices being
charged by operators at the moment. If you have a GPRS bundle, then there are no
extra costs to you.
I suspect that someone has
installed a Spyphone software program on my GSM, how can I to be sure?
It's actually impossible to find out, or to be sure that someone has
installed such software on your phone. Our software was also developed to be as
covert as possible, in fact its impossible to detect by even the most techy
engineers in electronic telecommunications.
What kind of information do you
need from me?
Once your payment has cleared we will work on configuring the correct
software based on the information you provide to us (target phone's IMEI and
model). We can usually get you the file back within 2-3
hours!. Please double check all the information you send us as we cannot
offer to re-configure the software again.
When I try to install the file
my handset say’s there is a security error or it will not accept unsigned
files?
Please go to MENU->TOOLS->APP MGR->APP
DOWNLOADS->OPTIONS->SETTINGS and ensure SOFTWARE INSTALLATION is ON, and
ONLINE CERTIF. CHECK is OFF
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